Account & Subscription
- How to update my username in my Zookal account?
- How long will it take for the refund to reflect in my bank account?
- How can I delete my Zookal account?
- Why is my account deactivated?
- How do I Opt out of marketing emails?
- How can I change or update my email address?
- I subscribed to a free trial. Why was I charged?
- Can I get a refund on my Zookal Study subscription?
- How do I update my payment method for Zookal Study?
- How do I cancel my Zookal Study subscription?
- Can I create multiple accounts with the same email address?
- How can I reset my password?
- I've used up my free trial question credits, how can I get more?
- How to get an invoice for my Zookal Study subscription?
- I'm on a paid subscription plan, how can I get additional question credits if I run out?
- How do I create an account and/or login?
- How can I re-subscribe to my Zookal Study Premium subscription?
- How do I subscribe to Zookal Study Premium?
- Can I pause my subscription?
- How do I change my subscription plan?
- What payment methods do you accept?
- What are discontinued plans?